Boskalis: Legal owner of products published on shop.boskalis.com
Keiretsu Europe B.V.: Boskalis supplier that manages shop.boskalis.com on behalf of Boskalis and is responsible for the supply of items.
Buyer: Customer, or anyone who enters into or wishes to enter into an agreement with Keiretsu Europe B.V. or for whom Keiretsu Europe B.V. prepares a proposal or delivers goods or a service, including legal successors or legal beneficiaries
shop.boskalis.com: A dedicated online shop environment in which the buyer can view and order Boskalis merchandise
1.2 The Boskalis shop name is the brand property of Baggermaatschappij Boskalis B.V.
1.3 These general terms and conditions are available to the public and can be found on the website of Royal Boskalis Westminster N.V. (https://www.boskalis.com). Written copies can be provided upon request.
1.4 By placing an order, customers indicate that they have agreed to these general terms and conditions. Boskalis shop retains the right to change or amend its general terms and conditions
1.5 Boskalis shop guarantees that the product supplied complies with the agreement and with the specifications stated in the offer.
Derogation from the provisions of these general terms and conditions is only possible subject to express written consent and shall leave unimpaired all other provisions of these general conditions.
1.6 Keiretsu Europe B.V. is located at the Delftweg 104b, 3043 NA Rotterdam in the Netherlands.
2.2 Prices will not be raised during the course of the offer and/or the agreement unless statutory measures or economic developments render this necessary.
2.3 All offers are subject to printing or typing errors. No liability shall be accepted for any printing or typing errors.
4.2 The delivery time for dispatch in the Netherlands is two working days, unless stated otherwise on the Boskalis shop website. The delivery time for dispatch in Europe is seven working days. These delivery times are indicative; Boskalis shop shall agree to a maximum delivery time of thirty (30) days.
4.3 If a customer provides Boskalis shop with a delivery address in writing (through the website), Boskalis shop shall be entitled to send all orders to that address until the customer provides a new address in writing.
4.4 All terms stated on the website are indicative. All rights relating to such terms are reserved
4.5 Boskalis shop accepts full responsibility for any goods it dispatches that go missing in transit as a result of loss or theft or in any other way.
4.6 In the event that Boskalis shop exceeds the agreed delivery time for whatever reason, Boskalis shop shall inform the customer accordingly either orally or in writing (by fax, letter or email). The customer shall then be entitled to revoke the agreement with Boskalis shop by submitting a request to that effect in writing (by fax, letter or email) to Boskalis shop.
4.7 Any payments already made by the customer will be refunded into the bank account of the customer as quickly as possible after Boskalis shop has received the request for the termination of the agreement referred to in clause 4.6, but within a maximum of fourteen (14) days.
4.8 Boskalis shop reserves the right to make partial deliveries to the customer, meaning that orders may be sent in two or more instalments.
6.2 If the customer wishes to revoke the agreement under clause 6.1 of these general terms and conditions, the customer shall inform Boskalis shop accordingly in writing (via email, letter or fax). The customer shall, after consultation with Boskalis shop, return the product in person or send it to a return address provided by Boskalis shop immediately after termination of the agreement or no later than the end of the guarantee period. If the customer returns the product to a return address, the associated costs and risk shall be for the account of the customer.
6.3 If the customer has already made some payments when the customer has revoked the agreement with Boskalis shop in accordance with clauses 6.1. and 6.2 of these general conditions, Boskalis shop shall return these payments to the customer immediately or no more than fourteen (14) working days after Boskalis shop has received the product returned by the customer. Any shipping costs for the return of the product shall at all times be for the account of the customer at all times.
6.4 Boskalis shop accepts no responsibility whatsoever for any returned goods that go missing in transit as a result of loss or theft, or in any other way.
6.5 Boskalis shop reserves the right to refuse returned products or to credit only a part of the amount already paid if there is a suspicion that the product is not in the same condition as when it was sold.
6.6 If a product is returned that, in the opinion of Boskalis shop, has incurred damage that can be attributed to actions or negligence on the part of the customer or that is at the risk of the customer in any other way, Boskalis shop shall inform the customer accordingly in writing (by fax, letter or email). Boskalis shop shall be entitled to deduct any reduction in the value of the product as a result of this damage from the amount to be refunded to the customer.
7.2 The guarantee period for products supplied by Boskalis shop is twelve (12) months. This guarantee shall not apply in the case of 1. incorrect use 2. deliberate damage 3. theft or 4. negligence.
7.3 Claims under guarantee shall become invalid if servicing/repairs are carried out by service providers other than those designated by the manufacturer as qualified to carry out repairs or other work on the product.
7.4 A guarantee means that Boskalis shop: 1. accepts for its account the costs of repairs and rectification work, 2. guarantees replacement of the product by an equivalent product and, if there is no reasonable possibility of doing this, 3. shall return the purchase sum.
8.2 Boskalis shop will not sell your data under any circumstances and only supply data to third parties in so far as this is necessary for the execution of an order or the fulfilment of an agreement.
8.3 Boskalis shop respects your privacy and takes the steps required to ensure the confidential handling of your personal data. Customer data is processed in accordance with the provisions of the General Data Protection Regulation and all other applicable legislation and regulations.
9.2 Force majeure is taken to mean any outside cause or circumstance that cannot reasonably be considered to be under the control of Boskalis shop. Delays caused by, or breach or negligence on the part of, suppliers, or strikes, government measures, staff illness, defective auxiliary or transport equipment or technical defects in the website and associated systems and technical systems shall explicitly be considered to constitute force majeure.
9.3. Boskalis shop reserves the right in the case of force majeure to suspend its commitments and shall also be entitled to revoke an agreement in full or in part, or to require the content of the agreement to be amended in such a way that execution remains possible. Under no circumstance shall Boskalis shop be required to pay any penalty or damages.
10.2 All complaints relating to delivery, quality, the condition of the product or any other complaint will be treated seriously by Boskalis shop.
10.3 Boskalis shop will investigate complaints within ten (10) working days and attempt to resolve them. Boskalis shop shall inform customers in writing (by fax, letter or email) about investigations and solutions.
11.2 The customer shall respect in full and without reservation all intellectual and industrial property rights relating to goods supplied by Boskalis shop.
11.3 Boskalis shop does not provide any assurances that the goods supplied to the customer do not infringe any intellectual and/or industrial property rights of third parties and accepts no liability whatsoever in the matter with regard to claims from third parties on the grounds that goods supplied by Boskalis shop may have infringed upon any rights of third parties.
12.2 Disputes relating to agreements between Boskalis shop and the customer which are not settled by mutual agreement shall be submitted to the competent court in the district of Amsterdam, unless Boskalis shop indicates a preference for submitting the dispute to the competent court in the domicile of the customer, with the exception of disputes that come within the jurisdiction of the sub-district court.