1. How can I select and order an item?

2. How can I remove an item from my cart?

3. How can I change the number of items in my cart?

4. How do I cancel an order if I change my mind?

5. Are the prices shown including or excluding VAT?

6. What payment methods are accepted?

7. Can I pay with my Boskalis staff number?

8. What do you do with the details that I enter on the shop.boskalis.com website?

9. Do you pass my details on to third parties?

10. Are my details stored securely?

11. Who has access to my details?

12. Are my details sent over the Internet securely?

13. What are the delivery costs?

14. Can my order be delivered to a different address?

15. Can some items in my order be delivered to a different address?

16. What if an item is not on stock?

17. What is the delivery time?

18. How can I track my order?

19. Can I return an item?

20. Can I exchange an item?

21. Where can I find the order number so that I can return an item?

22. An item I ordered is defective or damaged. How do I get a refund?

23. I ordered the correct item, but it does not fit. Can I get a refund or exchange the item?

24. How do I contact customer service?

25. What are the contact details of the distribution center?

26. Do I need to pay import duties for my order?